EU Right of Withdrawal Policy
Right of Withdrawal
If you are a consumer residing in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing any reason.
To exercise your right of withdrawal, you must notify us of your decision within 14 calendar days from the date you receive the goods.
The item(s) must be returned in their original condition, unused, and with all original packaging and accessories included.
Return Address
Please contact our customer service team before returning any item. The return address will be provided upon approval of your return request.
Return Address:
Wang zhixiang 15298341483
215600 China Jiangsu Province Suzhou Gusu District Huqiu Subdistrict Room 203, Building 34, Xinzhuang Xincun Community
Return Shipping Costs
If you exercise your right of withdrawal, you will be responsible for the return shipping costs.
A fixed return shipping fee of USD 55 will apply to all returns unless otherwise agreed in writing.
In addition, a restocking and processing fee equal to 20% of the order value may be deducted from the refund amount to cover inspection, handling, and processing costs.
The final refund amount will be calculated as follows:
Refund Amount = Purchase Price − Return Shipping Fee (USD 55) − 20% Restocking and Processing Fee
We recommend contacting our customer service team before initiating a return to receive detailed return instructions and refund calculations.
Refund Processing
Once we receive and inspect the returned item(s), we will process your refund within 14 days.
The refund will be issued using the same payment method used for the original purchase unless otherwise agreed.
Please note that it may take additional time for your bank or payment provider to complete the refund transaction.
Contact Information
For any questions regarding your withdrawal rights, returns, or refunds, please contact us:
Email: Miskoods@gmail.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
We are committed to responding to all inquiries as quickly as possible.
"Standard size" gowns and other non-custom items.
We accept returns/exchanges for unworn and unused dresses within 7 days of the delivery date. To initiate a return/exchange, please contact us with your order number and the reason for the return/exchange. All shipping charges are non-refundable.
Upon receipt of the returned dress in good condition, we will process a refund of the purchase price to the original payment method. Please note that all shipping costs are non-refundable.
We will not accept returns/exchanges for dresses that have been worn, washed, damaged, or altered in any way. If a returned dress is not in resellable condition, we reserve the right to refuse a refund.
"Custom Size" dresses and customized items.
Due to the nature of custom-made dresses, we do not accept returns or exchanges. Please make sure to provide accurate measurements and specifications before placing your order. We will work with you to ensure that your dress fits properly and meets your expectations, but we cannot offer refunds or exchanges once the dress has been made.
If there are any issues with the craftsmanship or quality of your dress, please contact us as soon as possible after receiving your order and we will work with you to resolve the issue.
Import Taxes and Duties Policy:
All products imported into the country are subject to import taxes and duties as determined by the government. These taxes and duties are non-refundable and must be paid by the recipient of the products at the time of delivery.
It is the responsibility of the recipient to ensure that they are aware of the applicable taxes and duties for the products they are importing and to budget accordingly. If the customer has not pre-paid the import taxes and duties at checkout, they will be required to do so upon delivery. Failure to pay the taxes and duties may result in the products being held by customs, returned to the sender, or seized by the government.
Please note that if the customer returns the goods purchased, the import taxes and duties paid will not be refunded.
All returns and exchanges require approval -- kindly contact us via email at msikoods@gmail.com and we will get back to you as soon as possible.