Last Updated: October 9, 2026

At Miskoods, customer satisfaction is important to us. We want every customer to enjoy a confident and convenient shopping experience when purchasing wedding dresses, prom dresses, evening gowns, and special occasion dresses.

Please review our return and refund policy before placing your order.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible standard-size and non-customized products.

You have 30 calendar days from the date you receive your order to request a return.

To qualify for a return, your item must:

• Be unworn, unwashed, unaltered, and undamaged.

• Be in its original condition, with all original tags and accessories.

• Include the original packaging where reasonably possible.

• Be accompanied by an order number or proof of purchase.

Eligible standard-size items may be returned for reasons including incorrect size selection, dissatisfaction with the fit or style, or a change of mind.

Returns must be requested within 30 days of delivery.

Our voluntary return policy does not affect any statutory consumer rights.

2. Standard Size and Customized Dresses

Standard Size Dresses

Dresses ordered in standard sizes based on our regular size chart are eligible for our 30-day return policy, provided they meet the conditions above.

A standard-size dress is not automatically considered a personalized product simply because it is produced after an order is placed.

Custom Size and Personalized Dresses

Dresses made according to a customer's individual body measurements or clearly personalized specifications are generally not eligible for change-of-mind returns or exchanges.

Because these items are specifically created for individual customers, please carefully check your measurements and customization details before placing your order.

However, if a customized dress arrives damaged, defective, incorrect, or does not match the agreed specifications, please contact us. We will provide an appropriate resolution in accordance with applicable consumer protection laws.

3. How to Request a Return

To start a return, please contact us at:

Email: Msikoods@gmail.com

Please include:

• Your order number.

• Your name and email address.

• The item you wish to return.

• The reason for your return.

• Photos of the product if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please contact us before shipping your return so we can confirm the correct receiving address and help avoid delivery problems.

Contacting us for return instructions does not restrict your statutory right to withdraw from an eligible purchase.

4. Return Shipping Address

Our return receiving address is:

Recipient: Wang Zhixiang

Phone: +86 15298341483

Address: Room 203, Building 34, Xinzhuang Xincun Community, Huqiu Subdistrict, Gusu District, Suzhou, Jiangsu Province, China

Postal Code: 215600

Please contact our customer service team before sending your return to confirm the shipping details.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number.

Customers are responsible for packaging returned items securely to prevent damage during transportation.

5. Return Shipping Costs

Returns Due to Change of Mind or Personal Preference

Customers are responsible for the actual international return shipping costs when returning an eligible item due to:

• Change of mind.

• Incorrect size selection.

• Personal preference.

• Dissatisfaction with the style or fit, where the item is not defective or incorrectly made.

Customers may select their preferred trackable shipping carrier and pay the return shipping costs directly to the carrier.

Return shipping fees depend on the customer's location, shipping carrier, package dimensions, and weight.

Miskoods does not charge a fixed return shipping fee or an additional return handling fee.

Returns Due to Product Defects or Our Error

If an item is damaged, defective, incorrect, or materially different from the agreed order, Miskoods will provide an appropriate remedy.

When a return is required due to a confirmed product defect or our error, Miskoods will cover the reasonable and necessary return shipping costs in accordance with applicable law.

Please contact our customer service team before arranging return shipping for defective or incorrect items.

6. No Restocking Fees

Miskoods does not charge restocking fees or return processing fees for eligible returns.

There is no standard 20% restocking fee or fixed USD 55 return shipping charge.

Customers only pay the actual return shipping costs for eligible change-of-mind returns, as explained in Section 5.

Where permitted by applicable law, a deduction may apply for loss in product value caused by handling beyond what is necessary to examine the goods.

Any lawful deduction will be explained to the customer.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Email: Msikoods@gmail.com

Please include your order number, a description of the issue, and supporting photos if available.

We will review the issue and provide a suitable solution, which may include repair, replacement, alteration assistance, a partial refund, or a full refund, depending on the circumstances and applicable law.

Customers will not be required to pay return shipping or restocking fees for returns caused by our confirmed error or a covered product defect.

Your statutory rights regarding defective or misdescribed products remain unaffected.

8. Exchanges

We accept exchange requests for eligible standard-size items within 30 days of delivery.

Exchanges are subject to product availability and the condition of the returned item.

If an exchange is unavailable, customers may return an eligible product and place a new order.

For exchanges requested due to personal preference or incorrect size selection, customers are responsible for applicable shipping costs.

For defective or incorrect items, we will provide an appropriate remedy in accordance with applicable law.

Customized and personalized dresses are generally not eligible for change-of-mind exchanges.

9. European Union Right of Withdrawal

If you are a consumer covered by the European Union statutory right of withdrawal, you have the right to withdraw from an eligible distance purchase within 14 calendar days after receiving the goods, without providing a reason.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day period.

You may notify us by sending a clear statement to:

Msikoods@gmail.com

You may use the model withdrawal form at the end of this policy, but this is not mandatory.

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date you informed us of your decision.

Return Shipping Costs

For eligible withdrawals due to a change of mind, customers are responsible for the direct costs of returning the goods, provided this responsibility was disclosed before purchase.

Customers may arrange shipping through a carrier of their choice and pay the actual return shipping costs directly to that carrier.

Miskoods does not impose a fixed return shipping fee or a standard restocking fee for exercising the statutory right of withdrawal.

Refunds

We will reimburse all payments required by applicable law, including the original standard delivery costs where applicable.

Additional delivery charges resulting from a customer's choice of a more expensive shipping method than our least expensive standard delivery option may not be reimbursed.

Refunds will be issued without undue delay and no later than 14 days after we are informed of the withdrawal decision.

We may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent the goods back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise expressly agreed.

Customers may be responsible for diminished product value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Customized Products

The statutory right of withdrawal does not generally apply to goods made to the consumer's specifications or clearly personalized, where the applicable legal exception is satisfied.

This exception does not affect mandatory rights relating to defective or misdescribed products.

Extended Return Policy

Eligible standard-size and non-customized items also benefit from our voluntary 30-day return policy. This additional policy does not reduce or replace statutory EU consumer rights.

10. Refund Processing

Once we receive an eligible return, we will inspect the item and notify you of the refund status.

For approved returns under our voluntary 30-day policy, refunds will normally be processed within 10 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method.

For change-of-mind returns outside statutory refund requirements, original shipping charges are generally non-refundable.

For returns due to our error or a covered product defect, shipping refunds and other remedies will be handled according to applicable law.

For EU statutory withdrawals, the refund rules and deadlines described in Section 9 apply.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If you have not received an expected refund, please contact us at Msikoods@gmail.com.

11. Sale and Discounted Items

Sale and discounted standard-size items are eligible for returns under our 30-day return policy, provided they meet the standard return conditions.

Customized or personalized items remain subject to the customized product policy.

Any applicable statutory consumer rights remain unaffected.

12. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

Msikoods@gmail.com

Orders that have not entered production or shipping may be eligible for cancellation.

For personalized or custom-sized dresses, cancellation requests will be reviewed based on the production status, agreed order terms, and applicable law.

Any legally permitted cancellation charges must have been clearly disclosed before purchase.

Mandatory statutory cancellation and withdrawal rights remain unaffected.

13. International Shipping, Import Duties, and Taxes

All Miskoods orders are shipped from China.

Depending on the destination country, international orders may be subject to customs duties, import taxes, or clearance charges.

Unless these charges are expressly included in the price or checkout total, customers may be responsible for applicable import charges.

Import duties and taxes collected by customs authorities may be subject to separate refund procedures under local customs laws.

For returned orders, reimbursement of any applicable taxes, delivery charges, or other amounts will be handled according to relevant legal requirements.

14. Customer Support

If you have any questions about returns, refunds, exchanges, or order issues, please contact us.

Store Name: Miskoods

Website: https://miskoods.com

Email: Msikoods@gmail.com

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Our customer service team will assist you with the return process.

15. EU Model Withdrawal Form

To exercise your statutory right of withdrawal, you may send the following information to Msikoods@gmail.com.

To: Miskoods

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order Number: ____________________

Product(s): ____________________

Order Date: ____________________

Delivery Date: ____________________

Customer Name: ____________________

Customer Address: ____________________

Date: ____________________

You may also exercise your right of withdrawal by sending any other clear statement of your decision.

Consumer Rights Notice

Nothing in this Return & Refund Policy excludes, restricts, or reduces any mandatory consumer rights provided under applicable law.